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Please review the frequently asked questions below. 
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Frequently Asked Questions

  • What if I don't have health insurance?

    If you do not have insurance you will have to pay for the tests performed by LabCorp before specimen collection services are performed.

    • An automated payment collection process is available at many of our patient service centers, as well as certain doctors' offices where a phlebotomist (person who performs blood draws) is on site to perform specimen collection services for LabCorp.
    • Certain routine tests are available at discounted prices through the LabAccess Partnership program. To take advantage of this program, you must have your specimen collected at a LabCorp patient service center, and you must pay for your test in full at the time of service.

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  • How can I make a payment?

    You may make a payment using one of the following methods:

    • Visit LabCorp’s Bill Pay section.
    • Call the automated voice response system at 800-845-6167, available 24 hours a day, 7 days a week.
    • Mail your payment to the address shown on your bill. Please remember to attach the stub from your bill when mailing in your payment. If paying by check, include your 8-digit invoice number on the check.
    • You may make payments in person at any of our lab locations (patient service centers).

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  • My insurance company didn't pay a claim. Who should I contact?

    You should have received an Explanation of Benefits (EOB) from your insurance company that explains in detail the services as either paid or denied. If you need further assistance determining the reason(s) why your insurance company did not pay for your services, please contact your insurance carrier directly for information about its coverage policies.

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