A Guide To COVID-19 Testing For Small Businesses

Shipping out a home collection kit

Businesses find themselves in a unique situation, trying to keep their doors open while ensuring the safety of employees and customers.

Beyond mask wearing, physical distancing, and regular cleaning and disinfecting, many want to regularly test their employees. But finding and digesting the available information on how to do this right can be overwhelming, especially as a small business owner doing it alone. 

Labcorp wants to help by sharing the latest information from top health agencies such as the U.S. Occupational Safety and Health Administration (OSHA) and the U.S. Centers for Disease Control and Prevention (CDC) on COVID-19 workplace testing in one place. We’re offering guidance in these areas:

Understanding COVID-19 and Testing Options

As a business owner, there are many questions you need answered before you can build your testing program, which starts with getting trusted information to make good decisions. 
How does COVID-19 spread?

OSHA gives the below information in their Guidance on Mitigating and Preventing the Spread of COVID-19 in the Workplace.

COVID-19 is a highly infectious disease that is spread most commonly through respiratory droplets and particles produced when an infected person exhales, talks, vocalizes, sneezes, or coughs. COVID-19 is highly transmissible and can be spread by people who have no symptoms. Particles containing the virus can travel more than 6 feet, especially indoors, and can be spread by individuals who do not know they are infected.
What are the different testing options?

The chart below compares the three main types of COVID-19 tests. Each can tell you different things about your COVID-19 status.

PCR Test

Intended use

Tests for viral RNA produced by any level of current infection

Time to Results

Results 1-2 days from sample pick up


Considered the gold standard by the CDC due to high level of sensitivity and specificity.


Available from providers or through Pixel by Labcorp® home collection kits for small business

Antibody Test

Intended use

Tests for antibodies caused by prior infection, which have been linked to immunity

Time to Results

Results 1-3 days from sample pick up


High level of accuracy, though not all prior infections result in antibody production


Available from providers, or by requesting a test online

Antigen Test

Intended use

Tests for antigens produced by high levels of current infection

Time to Results

Results delivered in ~15 minutes


Most accurate near peak infection; high chance of false negatives otherwise


Available from providers

Creating a Workplace Testing Program

There are many factors that go into creating the right testing program for your business. What is right for a restaurant may be different than for a bookstore. Here are some helpful questions to think through as you begin creating a testing program:

  • What type of test is right for my business?
    • Current infection: PCR or Antigen
    • Prior infection: Antibody
  • How can I make testing easy yet reliable for my employees?
    • Provide at-home kits and allow the employee to collect at home
    • Ask the employee to get tested by a doctor or at a clinic or public testing site
    • Bring a professional onsite
  • What impact could a positive or negative result have on the employee and my business?
    • Could employees be required to quarantine?
    • Certain results will be shared with local and state health officials.
  • How frequently should employees be tested?
    • The availability of test kits, turnaround time and cost will be a factor in this decision—as will the level of community transmission, amount of exposure risk for employees at your business, and number of employees who tested positive during previous rounds of testing.
  • How will employees give consent to testing?
  • What happens if an employee declines to be tested?
  • Who is paying for the test (employee or employer)?
  • Will the results be shared with me directly as the employer?
  • What measures can I take to ensure employee privacy?

Additional guidance from the CDC and OSHA:

Communicating to Employees About Testing Options

Transparency with employees about your goals and objectives will help to make your testing plan a success.

Here are 10 helpful tips from the CDC to help you communicate to employees about the measures you’re taking to keep them safe during the pandemic.

Top 10 Tips to Protect Employees’ Health

Healthy employees are crucial to your business. Here are 10 ways to help them stay healthy.

Actively encourage sick employees to stay home. Develop policies that encourage sick employees to stay at home without fear of reprisals, and ensure employees are aware of these policies.

Have conversations with employees about their concerns. Some employees may be at higher risk for severe illness, such as older adults and those with chronic medical conditions.

Develop other flexible policies for scheduling and telework (if feasible) and create leave policies to allow employees to stay home to care for sick family members or care for children if schools and childcare close.

Talk with companies that provide your business with contract or temporary employees about their plans. Discuss the importance of sick employees staying home and encourage them to develop non-punitive “emergency sick leave” policies.

Promote etiquette for coughing and sneezing and handwashing. Provide tissues, no-touch trash cans, soap and water, and hand sanitizer with at least 60% alcohol.

Plan to implement practices to minimize face-to-face contact between employees if social distancing is recommended by your state or local health department. Actively encourage flexible work arrangements such as teleworking or staggered shifts.

Perform routine environmental cleaning. Routinely clean and disinfect all frequently touched surfaces, such as workstations, countertops, handrails, and doorknobs. Discourage sharing of tools and equipment, if feasible.

Consider the need for travel and explore alternatives. Check CDC’s Travelers’ Health for the latest guidance and recommendations. Consider using teleconferencing and video conferencing for meetings, when possible.

Provide education and training materials in an easy to understand format and in the appropriate language and literacy level for all employees, like fact sheets and posters.

If an employee becomes sick while at work, they should be separated from other employees, customers, and visitors and sent home immediately. Follow CDC guidelines for cleaning and disinfecting areas the sick employee visited.

Images adapted from the CDC’s 10 Tips to Protect Employees’ Health.

Communicating Your Testing Plan to Customers

It’s important to proactively communicate to customers about your testing program and your investment in safety. It can help put their minds at ease and encourage them to visit your business.

Here are a few ways to communicate your plan:

  • Add a COVID-19 section to your website with details on your testing plan
  • Send an email to customers informing them of your proactive testing plan
  • Put a sign on the door of your business with testing details 
  • Post updates to your social media pages and pin the most recent to the top
  • Add your testing plan to your Google My Business page 

Get Back to Work Safely

Looking for an easy, reliable testing solution for your employees? Our small business home collection kits can help. Businesses can easily pay by credit card on the Pixel by Labcorp website for up to 120 kits at a time. Kits come directly you to you and can be distributed to employees as needed.


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