Coronavirus Disease (COVID-19)

Patient Information

What You Need to Know About COVID-19 and LabCorp's Patient Service Centers

To ensure the health of our patients, employees and the broader community, LabCorp has taken a number of steps at our nearly 2,000 patient service centers across the United States. These steps are consistent with the Centers for Disease Control and Prevention (CDC) guidelines on social distancing and enhanced cleaning procedures.

Individuals seeking testing for COVID-19 should consult with their physician or healthcare provider. LabCorp patient service centers do not collect specimens for COVID-19 testing. Tests for COVID-19 must be ordered, and test specimens for COVID-19 must be collected, by a physician or other healthcare provider.

Patient Service Center Initiatives Launched to Protect Our Communities

LabCorp has taken a number of steps at our nearly 2,000 patient service centers across the United States to protect the health of our patients, employees and communities. 

These initiatives include:

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First Business Hour Set Aside for Vulnerable Patients

To protect our most vulnerable patients from COVID-19, our patient service centers are setting aside the first business hour each day to serve people who are 65 or older and those with serious underlying medical conditions. 

If you are not in this population, please respect the purpose of this request. While we will not turn away any patient during the first business hour, we appreciate your help in protecting our communities. Our utmost concern is for the health of the public, patients, physicians, other healthcare providers and our employees.

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The “Wait Where You’re Comfortable” Program

We launched the “Wait Where You’re Comfortable” program in our patient service centers nationwide. Follow the simple steps below to participate in this program:

  1. Make an appointment online and provide your cell phone number. A confirmation page with your appointment details will be sent to you. 
  2. Once onsite, use your confirmation page to check in from your mobile device and wait in your vehicle or other nearby location.
  3. When we’re ready to see you, you’ll receive a text message to meet the technician at the LabCorp check-in area. Please note that message and data rates may apply.

While appointments are strongly encouraged, walk-in patients can also participate in the “Wait Where You’re Comfortable” program by signing in at the LabCorp Express® tablet upon arrival and providing their cell phone number. 

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Mobile Check-In Available with Scheduled Appointments

We encourage you to make an appointment online and provide your cell phone number, so you’re able to leverage the mobile check in feature when you arrive at the patient service center.

Once onsite, simply open up the confirmation page that was sent to you when you made your appointment and select the “I am here and ready for service” button. This will notify the technician that you’ve checked in and you will not need to use the LabCorp Express® check in tablet.

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Increased Sanitation and Disinfection

Surfaces in our patient service centers, including the check-in area, waiting rooms, bathrooms and hallways, are disinfected frequently using CDC-recommended disinfectants.

Patients Must Contact Healthcare Providers for COVID-19 Testing 

Individuals seeking testing for COVID-19 should consult with their physician or healthcare provider. LabCorp patient service centers do not collect specimens for COVID-19 testing. Tests for COVID-19 must be ordered, and test specimens for COVID-19 must be collected, by a physician or other healthcare provider.

FAQs

  • I may have been exposed to COVID-19. What should I do?

    Contact your physician or authorized healthcare provider immediately. They will assess your condition and decide if testing is appropriate. If so, they will collect a specimen from your nose, throat or lungs. Specimens must be collected by a physician or other authorized healthcare provider. LabCorp does not collect specimens in our patient service centers.

  • Can I visit one of LabCorp’s patient service centers and request a COVID-19 test?

    No, you can’t request your own test. Your physician or other authorized healthcare provider must order the test and collect the specimen. To protect the health of our patients, staff and community, please do not enter a patient service center if you are experiencing symptoms.

  • How do I know if I need to be tested?

    The Centers for Disease Control and Prevention (CDC) recommends that you contact your healthcare provider if you are experiencing symptoms such as fever, cough and shortness of breath; if you’ve been in contact with a person who has COVID-19; or if you have traveled recently from an area with sustained, ongoing transmission.

  • How long will it take for LabCorp to report results?

    It takes approximately 4-5 days from the date of pickup of a specimen for testing to the release of the test result to the healthcare provider. Test results are most typically reported electronically, which generally allows for faster delivery. This timeframe can vary based on demand, the length of time to transport the specimen to LabCorp’s test facilities, and the prioritization of patients (as defined by healthcare authorities and the White House Coronavirus Task Force, HHS and other health authorities). LabCorp is working continuously to support the needs of healthcare workers, patients, government, clients and other organizations, and expects capacity to continue to increase.

  • I have an appointment or would like to visit a patient service center for another type of test. Are you still open?

    Yes, most of our centers remain open. For specific opening hours and locations, visit our labs and appointments page 

  • What precautions are you taking to protect patients who visit your service centers?

    LabCorp does not collect specimens for the coronavirus test. Patients for whom testing has been ordered are not being sent to a LabCorp location to have a specimen collected. Notices are posted at patient service centers (PSCs) advising patients who meet criteria for possible COVID-19 infection to not enter the patient services center and to seek medical attention.

    LabCorp’s patient service centers and other locations follow strict personal and environmental hygiene protocols, which have been further strengthened and reinforced with all employees since the early days of the COVID-19 outbreak.

    We’ve taken a number of actions in line with CDC’s social distancing guidance, including our “Wait Where You’re Comfortable” program. Learn More

    If you made an appointment online and provided your cell phone number, you can check in from your mobile device and wait in your vehicle or another nearby location. We will text you when we’re ready to see you. Please note that message and data rates may apply.

    If you are a walk-in patient, you can sign in with the LabCorp Express® tablet, provide your cell phone number and wait in your vehicle or another nearby location. We will text you when we’re ready to see you. 

  • Is LabCorp making any special provisions for patients who may be at higher risk?

    Yes. We have set aside the first hour of each business day at our patient service centers for people 65 and older and those with serious underlying medical conditions. While we will not turn away any patient during this dedicated time, we appreciate your help in keeping these hours available for vulnerable patients to receive essential testing services.

  • What are the best ways to protect myself and others from becoming sick?

    Visit the Centers for Disease Control and Prevention (CDC) website to learn more about how COVID-19 spreads and how to protect yourself. The CDC recommends frequent hand-washing, not touching your face, practicing social distancing, disinfecting surfaces and protecting others by staying home if you’re sick.

  • Where can I find additional information about COVID-19?

    Visit the website of the Centers for Disease Control and Prevention for the most-current information. Your state and local health authorities are also good sources of information.

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