Laboratory Corporation of America Holdings (“Labcorp”) is providing notice of an incident that involved certain individuals’ information.
Between July 9 and July 11, 2023, Labcorp inadvertently sent certain faxes intended for a recipient designated by a patient or an ordering provider to an incorrect fax number. On July 10, 2023, Labcorp was made aware of the isolated technical error that resulted in certain faxes being sent to an incorrect fax number.
Upon learning of the incident, Labcorp promptly took steps to address the underlying technical error. We also notified the unintended recipients that the information was sent in error and requested that they destroy the information. The fax included a copy of individuals’ laboratory test results along with name, date of birth, address and medical record number. No financial information or Social Security Numbers were included.
Labcorp takes its responsibility to safeguard individual information very seriously, and we remain committed to protecting patient privacy and security. We have taken steps to prevent future incidents from occurring and continue to review, audit and improve our internal fax processes.
While Labcorp has no reason to believe individual information has been or will be improperly used, as good practice, it is recommended that individuals regularly monitor account statements for any irregularities. Additionally, we are offering complimentary, one-year memberships of Experian’s® IdentityWorksSM to affected individuals. This product provides individuals with superior identity detection and resolution of identity theft.
Individuals with questions or concerns should contact Labcorp at 855-522-2677 and select Option 2. Individuals who received a notification letter in the mail should be prepared to provide the engagement number provided in that letter.