LabCorp Web Privacy Statement
Laboratory Corporation of America Holdings and its subsidiaries, including Laboratory Corporation of America (collectively "LabCorp"), is a national clinical laboratory that fully embraces genomic and molecular testing and has pioneered new diagnostic technologies. LabCorp is committed to protecting the privacy of every person who visits the LabCorp Web site so that each person will feel free to gather information, make inquiries/comments, and/or perform bill payment functions on our site. As part of LabCorp's effort to protect the privacy of your personal information while visiting the LabCorp site, we created this web privacy statement to inform you of the privacy standards used to ensure the security and confidentiality of your information. The following information details how LabCorp uses information that you provide to us via the LabCorp Web site and answers commonly asked questions regarding the privacy of your individual information.
What personal information does LabCorp collect?
LabCorp does not ask you to provide personal health care information to us through our general Web site.* We obtain personally identifying information about you only if you voluntarily choose to provide such information via correspondence with LabCorp. Feedback forms used in LabCorp correspondence specifically request that you not include personal information such as user names, passwords, social security numbers, and private health information. Correspondence conducted via LabCorp feedback forms is stored on a third-party server and then downloaded by LabCorp personnel.
* If you are a user of LabCorp Beacon: Patient; Beacon LBS; Appointment Scheduling; or other specific LabCorp programs, you may be asked to provide personal information through those applications. In addition to the general applicability of this Web Privacy Statement to those products, use of those applications and any information collected there through, are governed by specific end user agreements, as well as LabCorp’s Notice of Privacy Practices relating to use and disclosure of individually identifiable health information.
Various LabCorp Web pages and programs give users the option to make electronic payment for services. Information from these bill payment links do not display or transmit any personal health care information about you or from your account. LabCorp utilizes the services of ACI, an independent third party in processing payment information.
How does LabCorp protect the security of your information?
Financial information and payment data, including credit card numbers, that you provide to us via the LabCorp Internet bill payment link is encrypted by using secure socket layer (SSL) encryption technology, which employs a 128-bit encryption system. This information may be accessed only by LabCorp employees who maintain password and job-required access rights, and third party vendors who support LabCorp’s billing operations. Additionally, LabCorp maintains all personal patient data within the LabCorp information system (IS) firewalls that operate on separate LabCorp mainframes/servers. The general public may not access these mainframes/servers.
LabCorp tracks visitors to our Web site by collecting data elements called cookies. Cookies collected from the LabCorp Web site are used to (1) enable certain functions and tools on this Web site, (2) assist in the navigation of the Web site, (3) Track resources and data used on this site, and (4) remember computer settings. LabCorp also collects other forms of non-personal information, such as browsers used to access our Web site, search terms used to find the Web Site, and traffic referrals and links to our Web Site. Cookies are not permanently maintained within our tracking system. You may prevent your computer from accepting cookies by modifying the properties on your Web browser; however, stopping your computer from accepting cookies may limit your Web browser's functionality on the LabCorp Web site.
LabCorp uses the services of Google Analytics and WebTrends™ On Demand Analytics software to analyze traffic to the various LabCorp Web pages. Neither of these programs creates individual profiles for visitors, nor does LabCorp collect any personally identifying information using these services. Data collected regarding site usage is compiled in aggregate to improve the performance of the site. If you do not wish your information to be included in this aggregated data through Google Analytics, you can download and install Google’s “Google Analytics Opt-out Browser Add-on” available here. If you do not wish your information to be included in this aggregated data through WebTrends™ On Demand, and can modify the properties on your Web browser to prevent your computer from accepting cookies, as described above.
We may use your personal information within LabCorp (1) to provide you with the services and products you request, (2) to assist with your questions about our services, billing, payment methods or use of our Web site, (3) to process or collect payments made in connection with our services to you, (4) to evaluate our services and products and to conduct customer surveys, and (5) to communicate to you about new services and products that may be of interest to you. For example, we may send you a post card announcing a new opening of a LabCorp facility or a new tool available on our Web site.
When you register online for one of our services, you may be given the option of receiving periodic informational/promotional mail or e-mail from LabCorp. You choose whether or not to receive correspondence when you provide this information or by changing your preferences within your registration profile or by following the instructions provided in the e-mail at any time. LabCorp utilizes ExactTarget® e-mail marketing software as a third-party service to manage certain e-mail communications.
Disclosure of Personal Information to Third Parties
We will not give, sell, rent, loan or otherwise disclose any personal information to any third party, unless (1) you have authorized us to do so, (2) we are legally required to do so, for example, in response to a subpoena, court order or other legal process, and/or (3) it is necessary to do so in order to protect and defend the rights or property of this Web site. For example, with your consent, we may disclose your personal information to a third-party vendor that we engage to mail your test results to you. We contractually require such third-party vendors and contractors to comply with strict standards regarding security and confidentiality.
We also may share aggregate, non-personal information about Web site usage with unaffiliated third parties. This aggregate information does not contain any personal identifiable information about our users.
As a convenience to our site visitors, the LabCorp Web site may contain links to a number of sites that may provide useful information. Links contained on the LabCorp Web site that transfer you to a non-LabCorp site are not maintained by LabCorp and may contain different information and/or different privacy policies from those of our Company. You may review the privacy policies of these Web sites and/or receive specific information regarding that site's privacy policies and procedures after leaving the LabCorp site. LabCorp is not responsible for the content or privacy practices of a non-LabCorp Web site. LabCorp does not control, or have any input into, whether our business partners or Internet-linked sites use or accept cookies on their sites.
Changes to this Web Privacy Statement
By visiting and using the LabCorp Web site, you are giving your consent to the terms outlined in this LabCorp Web Privacy Statement.
LabCorp is committed to the protection of children's privacy, security, and safety. Our Web sites are created for an adult audience and are not designed or intended to attract children in any way. We do not knowingly solicit, collect, or accept any information from children on this Web site.
How to contact us
LabCorp welcomes feedback and questions regarding our Web Privacy Statement. If you need further information or have questions regarding this document, please send an e-mail to: firstname.lastname@example.org
Policy last updated on : 5/27/2014
1. Scope of These Terms
2. Disclaimer of Content
This Site provides information about our company and selected subsidiaries, and the products and services offered by each of them, including diagnostic health testing and services, data analysis, clinical trials capabilities, employer health management solutions, and information about various health conditions.
The clinical information contained within the "Health care Provider" section of this Site is intended for the use of health care professionals. Health care Providers should exercise their own clinical judgment when using our content, tools or databases.
If you are a patient or health care consumer, you should not use information found on this Site to replace a relationship with your physician or other health care professional and should not rely on that information as professional medical advice. Always seek the advice of your physician or other qualified health care provider concerning questions you have regarding a medical condition, and before starting, stopping, or modifying any treatment or medication. In the case of a health emergency, seek immediate assistance from emergency personnel. Never delay obtaining medical advice or disregard medical advice because of something you have or have not read on this Site.
The information (including, without limitation, advice and recommendations) and services on this Site are intended solely as a general educational aid and are neither medical nor health care advice for any individual problem nor a substitute for medical or other professional advice and services from a qualified health care provider familiar with your medical history. Use of this Site does not create a doctor-patient relationship. No information contained in this Site is intended to be used for medical diagnosis or treatment.
While LabCorp attempts to keep all the information on this Site up-to-date, medical treatment and knowledge change quickly, and this Site should not be considered error-free or as a comprehensive source of all information on a particular topic. LabCorp makes no warranties or representations as to the accuracy of the content of this Site, and assumes no responsibility for any consequences relating directly or indirectly to any action or inaction you take based upon the information and material on this Site. Your use of this Site is subject to the additional disclaimers and caveats that may appear throughout these terms and conditions and the LabCorp Site. You assume the entire risk of loss in using this Site and materials contained in the Site.
Features and specifications of products or services described or depicted on this Site are subject to change at any time without notice.
Certain of the information about health conditions on this Site is provided by third parties including, but not limited to, the patient Health Library, with content provided by Lab Tests Online®, which is published by the American Association for Clinical Chemistry (AACC). The AACC has not reviewed and does not endorse any information, products, or services other than those clearly marked as being from Lab Tests Online.
3. Copyright, Trademarks and other Intellectual Property
Copyright, trademark, patent, and other applicable laws protect the services and materials appearing on this Site. All materials on this Site may be accessed, downloaded or printed for the noncommercial purpose of scientific or educational advancement or within the scope allowable by these terms and conditions. No other use of these materials may be made without express written permission of the operators of LabCorp. Any unauthorized use of the words or images on this Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.
This Site includes material that is derived in whole or in part from materials that are copyrighted, including the format and layout of the Site. The copyrights are owned by LabCorp, or for licensed content, the content providers.
www.LabCorp.com is owned by Laboratory Corporation of America Holdings. None of the names, trademarks, service marks and logos of LabCorp appearing on this Site may be used in any advertising or publicity, or otherwise to indicate LabCorp’s sponsorship of or affiliation with any product or service, without express written permission of the operators of LabCorp. Nothing contained on this Site should be construed as granting, by implication, estoppel, waiver or otherwise, any license or right of use to any trademark displayed on the Site without the written permission of the owners and operators of LabCorp or the third party owner of the trademark, if any. This Site may contain other proprietary notices and copyright information, the terms of which must be observed and followed.
4. Right to Change Terms and Conditions
LabCorp may, at any time and from time to time, change these terms and conditions. Any changes to these terms and conditions will be effective immediately upon posting of the changed terms and conditions on this Site. You agree to review these terms and conditions periodically, and use of the Site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed.
5. Links to Other Sites
This Site may contain third party-owned content (e.g., articles, data feeds, abstracts, etc.) and may also include hypertext links to third party-owned Web sites. We provide such third party content and links as a courtesy to our users. We have no control over any third party-owned Web sites or content referenced, accessed by or available on this Site and, therefore, we do not endorse, sponsor, recommend or otherwise accept any responsibility for such third party Web sites or content or for the availability of such Web sites. IN PARTICULAR, WE DO NOT ACCEPT ANY LIABILITY ARISING OUT OF ANY ALLEGATION THAT ANY THIRD PARTY-OWNED CONTENT (WHETHER PUBLISHED ON THIS, OR ANY OTHER, WEB SITE) INFRINGES THE INTELLECTUAL PROPERTY RIGHTS OF ANY PERSON OR ANY LIABILITY ARISING OUT OF ANY INFORMATION OR OPINION CONTAINED ON SUCH THIRD PARTY WEB SITE OR CONTENT. If you link to third party sites from LabCorp, we encourage you to consult the policy statements and the terms and conditions of each site you visit.
6. Links to This Site
You should not link to this Site, nor use LabCorp’s name, trademark, logos, or otherwise refer to LabCorp in any public communications without first obtaining LabCorp’s advance written consent. Requests to link to this Site or use LabCorp’s name should be directed to LabCorp Media Relations.
7. Advertising and Sponsorships
We do not accept paid advertisements or sponsorships on this Site.
8. Disclaimer of Warranty; Limitation of Liability
LABCORP AND ITS SUPPLIERS DISCLAIM ALL EXPRESS AND IMPLIED WARRANTIES WITH REGARD TO THE INFORMATION, SERVICES AND MATERIALS CONTAINED ON THIS SITE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. YOUR USE OF THIS SITE IS AT YOUR OWN RISK. ACCESS TO THIS SITE MAY BE INTERRUPTED AND INFORMATION, SERVICES AND MATERIALS MAY NOT BE ERROR-FREE. NONE OF LABCORP, ITS SUPPLIERS OR ANYONE ELSE INVOLVED IN CREATING, PRODUCING OR DELIVERING THIS SITE OR THE INFORMATION, SERVICES AND MATERIALS CONTAINED HEREIN ASSUMES ANY LIABILITY OR RESPONSIBILITY FOR THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY INFORMATION, SERVICES AND MATERIALS PROVIDED ON THIS SITE; THEY ALSO SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF, OR INABILITY TO USE, THIS SITE. ALL INFORMATION, SERVICES AND MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.
YOU ACKNOWLEDGE AND AGREE THAT THE LIMITATIONS SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THIS AGREEMENT AND THIS SITE WOULD NOT BE PROVIDED TO YOU ABSENT SUCH LIMITATIONS.
PLEASE NOTE THAT SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. CHECK YOUR LOCAL LAWS FOR ANY RESTRICTIONS OR LIMITATIONS REGARDING THE EXCLUSION OF IMPLIED WARRANTIES.
9. Web Privacy Statement
LabCorp will treat all information submitted by you or other visitors to this Site as confidential in accordance with its privacy and security practices concerning health-related information. Our Web Privacy Statement also identifies the information we collect online and the steps we take to protect it.
You agree to indemnify, defend, and hold harmless LabCorp and its suppliers and their respective affiliates, employees, officers, directors, agents, servants, and representatives of each from any liability, loss, claim, suit, damage, and expense (including reasonable attorneys´ fees and expenses) related to (1) your violation of these terms and conditions and (2) your posting of material to this Site.
If any provision of these Terms and Conditions of Use is held invalid or unenforceable by any court of competent jurisdiction, the other provisions of these Terms and Conditions of Use shall remain in full force and effect. Any provision of these Terms and Conditions of Use held invalid or unenforceable only in part or degree will remain in full force and effect to the extent not held invalid or unenforceable. The parties further agree to replace such invalid or unenforceable provision of these Terms and Conditions of Use with a valid and enforceable provision that will achieve, to the extent possible, the economic, business, and other purposes of such invalid or unenforceable provision.
11. Applicable Law
These terms and conditions and the resolution of any dispute related to these terms and conditions shall be construed in accordance with the laws of the State of North Carolina. Any dispute between LabCorp and you related to these terms and conditions shall be resolved exclusively by the state and federal courts of the State of North Carolina.
This Web Site can be accessed from the United States and other countries worldwide. Since the laws of each State or country may differ, you agree that the statutes and laws of the State of North Carolina, without regard to any principles of conflicts of law, will apply to all matters relating to the use of this Site.
LabCorp makes no representation that material on this Site is appropriate or available for use in other locations, and accessing this information from territories where the content is illegal is prohibited. Those who choose to access the Site from other locations do so by their own initiative and are responsible for compliance with local laws.
These terms and conditions are effective unless and until modified as noted above, or terminated, at any time, by LabCorp. If, in the sole discretion of LabCorp, you fail to comply with these terms and conditions, LabCorp may terminate these terms and conditions without notice and deny you access to the Site.
13. Contact Information
LabCorp is headquartered in Burlington, North Carolina, in the United States of America.
Laboratory Corporation of America Holdings
531 S. Spring Street
Burlington, NC 27215
Attn: Law Department
Specific questions and comments should be directed to the appropriate department via our Contact Us page. While we make every effort to respond to all correspondence within 1 business week, we cannot guarantee a response to every electronic communication.
Policy last updated on: 11/15/2011