LabCorp Web Privacy Statement
Laboratory Corporation of America Holdings and its subsidiaries, including Laboratory Corporation of America (collectively "LabCorp"), is a national clinical laboratory that fully embraces genomic and molecular testing and has pioneered new diagnostic technologies. LabCorp is committed to protecting the privacy of every person who visits the LabCorp website so that each person will feel free to gather information, make inquiries/comments, and/or perform bill payment functions on our site. As part of LabCorp's effort to protect the privacy of your personal information while visiting the LabCorp site, we created this web privacy statement to inform you of the privacy standards used to ensure the security and confidentiality of your information. The following information details how LabCorp uses information that you provide to us via the LabCorp website and answers commonly asked questions regarding the privacy of your individual information.
What personal information does LabCorp collect?
LabCorp does not ask you to provide personal health care information to us through our general website.* We obtain personally identifying information about you only if you voluntarily choose to provide such information via correspondence with LabCorp. Feedback forms used in LabCorp correspondence specifically request that you not include personal information such as user names, passwords, social security numbers, and private health information. Correspondence conducted via LabCorp feedback forms is stored on a third-party server and then downloaded by LabCorp personnel.
* If you are a user of LabCorp Beacon: Patient; Beacon LBS; Appointment Scheduling; or other specific LabCorp programs, you may be asked to provide personal information through those applications. In addition to the general applicability of this Web Privacy Statement to those products, use of those applications and any information collected there through, are governed by specific end user agreements, as well as LabCorp’s Notice of Privacy Practices relating to use and disclosure of individually identifiable health information.
Various LabCorp webpages and programs give users the option to make electronic payment for services. Information from these bill payment links do not display or transmit any personal health care information about you or from your account. LabCorp utilizes the services of ACI, an independent third party in processing payment information.
How does LabCorp protect the security of your information?
Financial information and payment data, including credit card numbers, that you provide to us via the LabCorp internet bill payment link is encrypted by using secure socket layer (SSL) encryption technology, which employs a 128-bit encryption system. This information may be accessed only by LabCorp employees who maintain password and job-required access rights, and third party vendors who support LabCorp’s billing operations. Additionally, LabCorp maintains all personal patient data within the LabCorp information system (IS) firewalls that operate on separate LabCorp mainframes/servers. The general public may not access these mainframes/servers.
LabCorp tracks visitors to our website by collecting data elements called cookies. Cookies collected from the LabCorp website are used to (1) enable certain functions and tools on this website, (2) assist in the navigation of the website, (3) track resources and data used on this site, (4) promote LabCorp’s products and services, and (5) remember computer settings. LabCorp also collects other forms of non-personal information, such as browsers used to access our website, search terms used to find the website, and traffic referrals and links to our website. Cookies are not permanently maintained within our tracking system. You may prevent your computer from accepting cookies by modifying the properties on your web browser; however, stopping your computer from accepting cookies may limit your web browser's functionality on the LabCorp website.
LabCorp uses the services of Google Analytics software to analyze traffic to the various LabCorp webpages. Neither of these programs creates individual profiles for visitors, nor does LabCorp collect any personally identifying information using these services. Data collected regarding site usage is compiled in aggregate to improve the performance of the site. If you do not wish your information to be included in this aggregated data through Google Analytics, you can download and install Google’s “Google Analytics Opt-out Browser Add-on” available here. If you do not wish your information to be included in this aggregated data through Google Analytics modify the properties on your web browser to prevent your computer from accepting cookies, as described above.
Facebook Tracking Tools on LabCorp Pixel Pages
On the Pixel portion of our website, we use the visitor action pixels of Facebook Inc. (1 Hacker Way, Menlo Park, CA 94025, USA). These pixels enable us to track what website users do after they click on a Facebook advertisement, so we can assess the effectiveness of Facebook ads for statistical and market research purposes. The data we get from this tracking doesn’t identify any individual website users. Facebook itself, however, stores the tracking data and may link it to your Facebook account. Facebook also may use the tracking information for its own promotional purposes, in accordance with Facebook’s Data Usage Policy https://www.facebook.com/about/privacy/. A cookie may be stored on your computer for these purposes.
You have choices as to this tracking and use. If you object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads, please use the following link to withdraw your consent: https://www.facebook.com/settings?tab=ads.
We may use your personal information within LabCorp (1) to provide you with the services and products you request, (2) to assist with your questions about our services, billing, payment methods or use of our website, (3) to process or collect payments made in connection with our services to you, (4) to evaluate our services and products and to conduct customer surveys, and (5) to communicate to you about new services and products that may be of interest to you. For example, we may send you a post card announcing a new opening of a LabCorp facility or a new tool or third-party service available on our website.
When you register online for one of our services, you may be given the option of receiving periodic informational/promotional mail or email from LabCorp. You choose whether or not to receive correspondence when you provide this information or by changing your preferences within your registration profile or by following the instructions provided in the email at any time. LabCorp utilizes SilverPop® email marketing software as a third-party service to manage certain email communications.
Disclosure of Personal Information to Third Parties
We will not give, sell, rent, loan or otherwise disclose any personal information to any third party, unless (1) you have authorized us to do so, (2) we are legally required to do so, for example, in response to a subpoena, court order or other legal process, and/or (3) it is necessary to do so in order to protect and defend the rights or property of this website. For example, with your consent, we may disclose your personal information to a third-party vendor that we engage to mail your test results to you. We contractually require such third-party vendors and contractors to comply with strict standards regarding security and confidentiality.
We also may share aggregate, non-personal information about website usage with unaffiliated third parties. This aggregate information does not contain any personal identifiable information about our users.
As a convenience to our site visitors, the LabCorp website may contain links to a number of sites that may provide useful information. Links contained on the LabCorp website that transfer you to a non-LabCorp site are not maintained by LabCorp and may contain different information and/or different privacy policies from those of our Company. You may review the privacy policies of these websites and/or receive specific information regarding that site's privacy policies and procedures after leaving the LabCorp site. LabCorp is not responsible for the content or privacy practices of a non-LabCorp website. LabCorp does not control, or have any input into, whether our business partners or internet-linked sites use or accept cookies on their sites.
Changes to this Web Privacy Statement
By visiting and using the LabCorp website, you are giving your consent to the terms outlined in this LabCorp Web Privacy Statement.
LabCorp is committed to the protection of children's privacy, security, and safety. Our websites are created for an adult audience and are not designed or intended to attract children in any way. We do not knowingly solicit, collect, or accept any information from children on this website.
How to Contact Us
LabCorp welcomes feedback and questions regarding our Web Privacy Statement. If you need further information or have questions regarding this document, please send an email to: [email protected]
Policy last updated on : 3/25/2019