This User Agreement was last updated on May 6, 2026
1. Scope of this User Agreement
This User Agreement governs your access to and use of www.labcorp.com and all other websites, online services, or applications operated by Laboratory Corporation of America Holdings and its affiliates and subsidiaries (collectively, “Labcorp,” “we,” “our,” “us”) that link to or incorporate this User Agreement (the “Online Services”). Please read this User Agreement carefully. Your access to and use of the Online Services and the information, materials, products, tools, and services available through the Online Services are subject to this User Agreement, whether or not you have an account through the Online Services linked to your name and/or contact information (“Account”).
The Online Services are intended for use only by individuals who are at least 18 years old. If you are below the age of 18, do not use the Online Services.
By accessing or using the Online Services, you agree to be bound by this User Agreement. You represent and warrant that: (a) you are at least 18 years old and able to form a binding contract, and (b) if you access or use the Online Services on behalf of an organization or another individual, you have the authority to bind that organization or individual to this User Agreement. If you do not agree to the terms of this User Agreement, do not access or use the Online Services.
Some Online Services are subject to additional, service-specific terms that supplement this User Agreement. If there is a conflict between this User Agreement and any service-specific terms, the service-specific terms govern for that Online Service. Specific terms for the MyLabcorp Services, the OnDemand Services, and the Patient Portal appear in the sections titled with those names below.
Section 19 of this User Agreement contains a mandatory arbitration provision that waives any right to trial by jury, requires the use of arbitration on an individual basis, and limits the remedies available to you in the event of certain disputes or claims with Labcorp. IF YOU DO NOT UNDERSTAND OR AGREE TO SECTION 19, DO NOT ACCESS OR USE THE ONLINE SERVICES.
2. Use of the Online Services
a. License Grant
Subject to and conditioned on your compliance with this User Agreement, Labcorp grants you a limited, personal, non-exclusive, non-sublicensable, non-transferable, non-assignable, revocable license to access, view, and interact with materials, documents, and other features of the Online Services (the “Content”), including Content generated by or with the assistance of artificial intelligence and large language models (collectively, “AI”), solely for your personal, non-commercial, informational use, or as otherwise expressly permitted by Labcorp in writing. Except as expressly authorized in this User Agreement, you may not copy, reproduce, modify, lease, license, sell, create derivative works from, transmit, distribute, publicly display, or market any portion of the Online Services or the Content, nor may you decompile, disassemble, or reverse engineer (or attempt to derive source code from) any part of the Online Services or the Content, without Labcorp’s prior written permission, except to the extent such restriction is prohibited by applicable law. You may print or download a single copy of Content for your personal, non-commercial, informational use, provided you do not remove any copyright, trademark, or other proprietary notices.
b. Suggestions
You may provide Labcorp with suggestions, enhancement requests, recommendations, new product ideas, or other feedback relating to the Online Services, the Content, or any other current or future Labcorp products or services (“Suggestions”). You agree that Suggestions are non-confidential and non-proprietary, and you grant Labcorp a worldwide, perpetual, irrevocable, royalty-free, fully paid, transferable, and sublicensable license to use, reproduce, display, perform, modify, create derivative works from, distribute, and otherwise exploit the Suggestions for any purpose, without any obligation, payment, or credit to you. You represent and warrant that you have all rights necessary to submit the Suggestions and to grant the rights set out above, and that your Suggestions do not include confidential or proprietary information of any third party (including protected health information) and do not infringe, misappropriate, or violate any third party rights. To the extent permitted by law, you also waive any moral rights you may have in the Suggestions. Labcorp has no obligation to review or use any Suggestions, to keep any Suggestions confidential, or to provide you with any acknowledgment or compensation.
3. Privacy Statement
Some information available through the Online Services may be protected health information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). We use and disclose PHI only as permitted by HIPAA and as described in our Notice of Privacy Practices.
Personal information that is not PHI is handled in accordance with our Privacy Policies, which explain how we collect, use, disclose, and protect information about you in connection with the Online Services, and how you can exercise your privacy rights.
If there is any conflict between this User Agreement, the Privacy Policies, and our Notice of Privacy Practices, the Notice of Privacy Practices controls with respect to PHI, and the Privacy Policies control with respect to personal information that is not PHI.
4. Disclaimer of Content
Some Online Services may display Content from your medical records (to the extent available to Labcorp) and may provide relevant health information, such as resources on screenings and drug interactions, from third party sources, which may be informed in part by your medical record. Given the inherent limitations of medical records, including, without limitation, the frequency and type of your medical visits and testing, the information from your available medical records may not be the most current or comprehensive. Accordingly, the Online Services may not contain complete or up-to-date medical record information and should not be relied on as your official or complete medical record. The Online Services may also provide general information about our company and certain subsidiaries, and about products and services offered by them, including diagnostic testing and services, data analysis, clinical-trials capabilities, employer health programs, and information about various health conditions. Unless expressly indicated, the Online Services and the Content are not medical devices and have not been cleared or approved by the U.S. Food and Drug Administration. Content may describe products, services, or uses that are not available, authorized, or approved in your jurisdiction. Such references are informational and not promotional.
Do not use information found in or through the Online Services to replace your relationship with a physician or other health care professional, and do not rely on it as professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health care provider regarding any medical condition and before starting, stopping, or modifying any treatment or medication. In a health emergency, call 911 or seek immediate assistance from emergency personnel. Never delay seeking medical advice or disregard medical advice because of something you have or have not read in or through the Online Services.
The Content is intended solely as a general educational aid and is neither medical nor health care advice for any individual problem nor a substitute for medical or other professional advice and services from a qualified health care provider familiar with your medical history. Accessing or using any Online Services does not create a doctor–patient relationship with Labcorp. You acknowledge and agree that we have not represented that any Content can diagnose, cure, or prevent any disease or condition, prescribe treatment, or perform any task that could constitute the practice of medicine.
While we attempt to keep the Content up to date, the Online Services should not be considered error-free or a comprehensive source of all information on any topic. We do not assure that the Content will always include the most recent findings or developments on any health-information topic. We make no warranties or representations regarding the accuracy, completeness, or appropriateness of the Content and assume no responsibility for consequences arising directly or indirectly from any action or inaction you take based on the Content. Your use of the Online Services is also subject to any additional disclaimers and caveats that appear in this User Agreement or within the Online Services. You assume the entire risk of loss arising from your use of the Online Services and the Content.
Features and specifications of products or services described or depicted through the Online Services may change at any time without notice.
Certain Content may be provided by third parties, including without limitation:
i. Content provided by the MyHealthfinder tool from the Office of Disease Prevention and Health Promotion, U.S. Department of Health and Human Services; and
ii. Content licensed from FDB (First Databank, Inc.).
These third parties have not reviewed and do not endorse any information, products, or services associated with the Online Services. References to third party sources of information or materials do not imply endorsement, affiliation, or sponsorship by those third parties.
5. User-Provided Content
You understand that all information, data, and other materials you input, upload, post, transmit, publish, display, or otherwise make available through the Online Services, including when using AI features or sharing with other users (“User-Provided Content”), are your sole responsibility. This means you, not Labcorp, are responsible for all User-Provided Content you make available through the Online Services. We do not control User-Provided Content posted by users, and therefore do not guarantee the accuracy, integrity, or quality of any User-Provided Content.
We may use User-Provided Content to operate, provide, maintain, protect, and improve the Online Services, comply with applicable law, enforce this User Agreement, and help keep the Online Services safe. We may, in our sole discretion and to the extent permitted by law, remove, refuse to post, modify, or condense any User-Provided Content, with or without notice to you. Except as described in our Privacy Policies or our Notice of Privacy Practices, User-Provided Content you submit is not subject to any obligation of confidentiality by Labcorp, our affiliates, or our service providers. We are not obligated to pre-screen or monitor User-Provided Content, but we may do so and may disable or remove Content that we believe violates this User Agreement or applicable law.
By making User-Provided Content available, you grant Labcorp a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to host, use, reproduce, display, perform, adapt, publish, distribute, and create derivative works from your User-Provided Content to operate, provide, maintain, and improve the Online Services, including to develop and enhance AI features. Our use of personal information within User-Provided Content is subject to our Privacy Policies and, where applicable, HIPAA and our Notice of Privacy Practices. As between you and Labcorp, you retain ownership of your User-Provided Content. We may modify or adapt User-Provided Content as needed to transmit, display, or distribute it over networks and to conform to the technical requirements of networks, services, or other media. You represent and warrant that you have all rights necessary to submit the User-Provided Content and to grant the rights set out above; that your User-Provided Content does not infringe, misappropriate, or violate any third party rights; and that it does not include personal information or protected health information of another person unless you have obtained all required permissions, authorizations, or consents. To the extent permitted by law, you consent to our creation and use of de-identified or aggregated data derived from User-Provided Content for analytics, quality, and service improvement.
You may request that we delete your personal data as required under applicable law. Please see our Privacy Policies for more information, including how to exercise your rights and our retention practices. In addition, you may request to opt out of our use of your User-Provided Content to improve the Online Services, as described in the Privacy Policies or Help Center. Once we process your request, your User-Provided Content will no longer be used to improve the Online Services; however, your opt-out does not affect any prior uses or any de-identified or aggregated data derived from your User-Provided Content.
6. Use of Large Language Models and Artificial Intelligence
Some features of the Online Services incorporate and use AI. You acknowledge that, given the nature of AI technology, AI-generated output:
i. may be inaccurate, misleading, biased, or offensive,
ii. may not be the same as or similar to output generated for other users,
iii. may not qualify for intellectual property protection,
iv. may be subject to third party terms, including, as applicable, open source licenses,
v. may not be representative of, reflective of, or accurately convey underlying input or source information,
vi. may not necessarily reflect, and may be inconsistent with, Labcorp’s and other third-parties’ views, and
vii. may reference third party products or services, but does not mean that the third party endorses or is affiliated with Labcorp.
You are responsible for evaluating the accuracy and appropriateness of any AI-generated output for your use, and for complying with applicable laws when you use that output.
YOU ACCEPT AND AGREE THAT YOUR USE OF AI-GENERATED OUTPUTS FROM THE ONLINE SERVICES IS AT YOUR SOLE RISK, AND YOU WILL NOT RELY ON ANY AI-GENERATED OUTPUTS AS A SOURCE OF TRUTH OR FACTUAL INFORMATION, OR AS A SUBSTITUTE FOR PROFESSIONAL ADVICE. AI features are intended for general informational purposes only, and are not designed for clinical decision-making or to provide medical, legal, or financial advice. You agree not to use AI features to generate or disseminate content that violates this User Agreement or applicable law, to attempt to re-identify de-identified information, to misrepresent that AI-generated output is human-generated, or to input another person’s personal information or protected health information without authorization. Our use of personal information in AI features is governed by our Privacy Policies and, where applicable, HIPAA and our Notice of Privacy Practices.
7. Copyright, Trademarks and Other Intellectual Property
The Online Services and Content are protected by copyright, trademark, patent, and other laws. You may not copy, distribute, publicly display, modify, or create derivative works based on the Online Services or Content except as expressly permitted in this User Agreement or by Labcorp in writing. As between you and Labcorp, unless otherwise specified, Labcorp owns all right, title, and interest in and to the Online Services and Content, and all associated databases, software, know-how, and other materials, excluding your User-Provided Content as described in Section 5 and any components provided under open source licenses, which are governed by their applicable licenses. To the extent permitted by law, Labcorp owns rights in AI-generated outputs created by or for Labcorp, aggregated or de-identified statistics, and information, data, or other content derived from analytics of users’ access to or use of the Online Services. Any unauthorized use of materials made available via the Online Services may violate copyright, trademark, privacy, or publicity laws, and may violate civil or criminal statutes. All rights not expressly granted in this User Agreement are reserved.
The Online Services contain a mix of Content that is owned by Labcorp, licensed to Labcorp, and in the public-domain. Third party-owned Content is discussed in Section 13 below. Purely public-domain material is not owned by Labcorp, but Labcorp owns any modifications, derivative works, and compilations of public-domain material. Where components of the Online Services are provided under open source licenses, the relevant open source licenses apply to your use.
You acknowledge that Labcorp’s names, logos, and trademarks (the “Labcorp Marks”) displayed on and through the Online Services are registered or unregistered trademarks, trade names, and service marks of Labcorp. Labcorp owns the Labcorp Marks and all goodwill associated with them. You are not authorized to use any Labcorp Marks without Labcorp’s prior written consent. Without limiting the foregoing, you may not use any of the Labcorp Marks in any advertising or publicity, or to suggest Labcorp’s sponsorship or affiliation, without the express written permission of Labcorp. Nothing in the Online Services grants, by implication, estoppel, or otherwise, any license or right to use any Labcorp Marks without the written permission of Labcorp. All third party names, logos, and marks referenced in the Online Services are the property of their respective owners, and any use does not imply endorsement.
8. Right to Change this User Agreement
Labcorp may modify this User Agreement from time to time, in whole or in part. We will post the revised User Agreement and update the “Last Updated” date, and you should review the User Agreement whenever we post changes. Material changes apply on a going-forward basis only. They do not apply retroactively. If you do not agree to the updated User Agreement, you must stop using the Online Services before the effective date, and you may close your Account. Your continued access to or use of the Online Services after the effective date of any changes means you accept the updated User Agreement.
9. Your Provision of Contact and Account Information to Us
When you provide information to us, including when you create an Account, you agree to provide accurate, current, and complete information about yourself, not to impersonate any person or misrepresent your identity, and to promptly update your information so it remains accurate, current, and complete. You represent that you are the owner or authorized user of any email address and phone number you provide, and you will notify us promptly if either changes or is deactivated. We may request evidence to verify your identity or your authority to act for another person or an organization, and we may suspend or limit access until verification is completed. You agree not to register an Account or provide contact information using an email address or phone number you do not own or control unless you are authorized to use it. If you use the Online Services on behalf of an organization, you represent that you have authority to provide contact information for that organization and its personnel, and you agree to notify us promptly if any such information changes. If any information you provide is untrue, inaccurate, or incomplete, or if we reasonably suspect this, we may suspend or terminate your Account and refuse some or all current or future access to the Online Services. We may use your current contact information to deliver notices as permitted in this User Agreement.
10. Communications from Labcorp
We use the contact information you provide under Section 9 to send transactional, service-related, and, where you consent, marketing communications by email, phone call, text message, in-product message, and push notification, including autodialed text messages and prerecorded calls. Your consent to receive marketing communications is not a condition of any purchase, and you can opt out at any time as described below.
By creating an Account or using the Online Services, you consent to receive from Labcorp disclosures and notices electronically and to Labcorp’s use of electronic signatures. Such electronic communications and signatures shall satisfy any legal requirement that the communications be in writing or signed. If you withdraw consent, certain features may be unavailable.
If you have any questions about receiving communications from us, please contact us using the information in Section 26 below. To unsubscribe from marketing emails, click the “Unsubscribe” link at the bottom of the email you received from us. You can also manage certain communication preferences in your Account settings, where available.
Even if you unsubscribe from marketing messages, we may still send transactional or service-related communications, for example appointment confirmations and reminders, test result notices, invoice notifications, and similar information.
The following provisions apply specifically to SMS text messages:
i. When you opt in to receive SMS text messages, we will send you a confirmation text message. Lab services messages may be sent from short code 43771 and may include appointment confirmations, reschedule or cancellation confirmations, open order notifications, and other messages related to your lab testing services. Billing messages may be sent from short code 47106 and may include new bill notifications, payment confirmations, and other billing-related communications. We may also send one-time messages such as ready-for-service notifications and Labcorp Patient password reset messages. Message frequency varies.
ii. You can opt out of SMS at any time by texting STOP to any Labcorp message. We will send a confirmation text and you will no longer receive messages from that short code. To rejoin, opt in again as you did before.
iii. For help, text HELP to any Labcorp message, and we will reply with instructions on how to use our service and how to unsubscribe.
iv. Message delivery depends on your mobile carrier and network connection. Supported carriers may change without notice, and carriers are not liable for delayed or undelivered messages.
v. Message and data rates may apply. If you have questions about your text or data plan, contact your wireless provider. For questions about our messaging services, contact us using the information in Section 26.
vi. We may change or discontinue any messaging program or short code at any time. We may also block or restrict messages that we believe violate this User Agreement or applicable law.
Your choices for marketing communications do not limit our ability to contact you about your Account, security alerts, privacy notices, or other matters required by law.
11. Health Care Providers and Health Plans
If you are a health care provider or a health plan, you represent and warrant that, when using the Online Services, you will comply with all applicable laws and regulations, including HIPAA, and other federal and state privacy and data security laws, and that you will not provide any information, including PHI, to Labcorp unless you have the required legal basis, authorizations, or consents. If you are acting as a covered entity or a business associate, you may disclose protected health information to Labcorp only to the extent permitted by HIPAA and only where a separate written agreement with Labcorp, for example a business associate agreement, expressly applies. This User Agreement by itself does not create a business associate relationship. You agree not to submit protected health information through non-HIPAA features of the Online Services, through general support channels, or through unsecured forms, and you agree to limit any disclosures to the minimum necessary as required by law. You represent and warrant that you have provided all required notices to individuals and obtained all required consents or authorizations before submitting any information to Labcorp through the Online Services. You are responsible for the actions of your workforce members and agents who access the Online Services on your behalf, including maintaining the confidentiality of credentials and restricting access to authorized personnel. The Online Services are not intended for emergency communications or time sensitive clinical communications. Do not use the Online Services to report medical emergencies.
12. Your Conduct
You agree to comply with all applicable laws and regulations when using the Online Services. In addition, you agree not to do any of the following:
i. upload, post, send, or otherwise make available any User-Provided Content that infringes any patent, trademark, trade secret, copyright, right of publicity, or any other proprietary right;
ii. upload, post, send, or otherwise make available any material that contains malware, viruses, worms, time bombs, spyware, ransomware, or other code designed to interrupt, destroy, or limit the functionality of any software, hardware, or telecommunications equipment;
iii. take any action that interferes with the proper working or security of the Online Services, or that damages the Online Services or any materials or information available through them, including denial of service or similar attacks;
iv. attempt to gain unauthorized access to any portion or feature of the Online Services, to any systems or networks connected to them, to any of our servers, or to any services offered on or through the Online Services, including by hacking, password mining, credential stuffing, or any other unauthorized means;
v. probe, scan, or test the vulnerability of the Online Services or any connected network, or bypass or attempt to bypass authentication or security measures;
vi. use any automated means to collect information or Content from, index, crawl, or otherwise access the Online Services, including robots, spiders, or scrapers, without our prior written permission, or circumvent or ignore robots.txt or similar headers;
vii. harvest, collect, or store information about other users, including email addresses or other personal information, without authorization;
viii. install or use any software, file, or code on a computer or mobile device without the device owner’s authorization, including code that takes control of any part of the device’s processing;
ix. interfere with or disrupt the operation of the Online Services or networks connected to them, or disobey any applicable requirements, procedures, policies, or regulations of connected networks;
x. use the Online Services to send spam or other unsolicited messages, to promote unlawful or fraudulent activity, or to transmit defamatory, obscene, harassing, or hateful content;
xi. impersonate any person or entity, misrepresent your identity or affiliation, or submit another person’s personal information or protected health information without authorization or a lawful basis;
xii. bypass, disable, or interfere with rate limits, access controls, usage caps, or features intended to enforce this User Agreement; or
xiii. use the Online Services to benchmark, develop, or improve a competing product or service in a manner that involves unauthorized access, scraping, or misuse of Content.
We may investigate and take any action we consider appropriate for violations of this Section, which may include suspension or termination of access, removal of content, and referral to law enforcement where permitted by law.
13. Third Party-Owned Content and Links to Third Party-Owned Services, Websites, or Applications
The Content may include third party content, such as articles, guidelines, recommendations, data feeds, and abstracts, and may include links to third party services, websites, and applications. We provide third party content and links as a convenience to users. We do not control third party services, websites, applications, or content referenced on or linked from the Online Services, and we do not endorse, sponsor, or recommend them. We are not responsible for their availability, accuracy, or content. IN PARTICULAR, WE ARE NOT LIABLE FOR ANY ALLEGED INFRINGEMENT OR OTHER VIOLATION ARISING FROM THIRD PARTY CONTENT, OR FOR ANY INFORMATION OR OPINIONS CONTAINED IN THIRD PARTY CONTENT OR ON THIRD PARTY SERVICES, WEBSITES, OR APPLICATIONS LINKED FROM THE ONLINE SERVICES.
You acknowledge and agree that we are not responsible or liable for the accuracy, the collection, use, disclosure, or protection of information, copyright compliance, legality, decency, or any other aspect of third party services, websites, or applications linked from the Online Services, or for the content displayed on or through them. If you access third party services, websites, or applications through links in the Online Services, you should review the terms and privacy policies of each, since those policies may differ from ours. Your use of any third party service, website, or application is at your own risk and is governed by that third party’s terms and privacy policies, not this User Agreement or our Privacy Policies. We may remove or disable any link at any time, and we do not guarantee that any third party link will function or remain current. We are not a party to, and we are not responsible for, any transactions or communications between you and any third party. Third parties may use cookies, pixels, or similar technologies on their sites or apps. For information about how Labcorp uses such technologies within the Online Services, see our Privacy Policies.
14. Links to the Online Services
You may link to publicly available pages of the Online Services for lawful purposes, provided the link is not deceptive, does not suggest Labcorp’s sponsorship or endorsement, and does not damage or take unfair advantage of Labcorp’s goodwill. You may not frame, mirror, or otherwise display any page of the Online Services on another site, and you may not deep-link in a way that bypasses access controls or required notices. We may request that you remove any link, and you agree to do so promptly. We may disable or block links at any time.
15. Advertising and Sponsorships
Labcorp does not sell advertising and does not accept paid sponsorships on or through the Online Services. This policy does not restrict Labcorp from describing, offering, or promoting Labcorp products or services. References or links to third party resources are provided for convenience as described in Section 13, and they do not constitute paid advertising or sponsorship. If Labcorp ever presents promotional or sponsored content in the future, we will clearly label it as ‘Advertisement’ or ‘Sponsored,’ disclose the sponsoring party and any material connection, and ensure that such content does not influence clinical or safety information. We may remove or block any content that appears to be advertising or sponsorship in violation of this Section.
16. Information, News, and Press Releases
The Online Services may include information about Labcorp, such as news releases, press materials, presentations, and other corporate information. You acknowledge that we have no duty to update or maintain the accuracy of any such information, and you agree that your reliance on it is at your own risk. We do not undertake to update, revise, or correct such information, except as required by law. Press releases, presentations, and investor materials may contain forward-looking statements within the meaning of federal securities laws, which are subject to risks and uncertainties that could cause actual results to differ materially, and any forward-looking statement speaks only as of the date it is made. If there is a conflict between information on the Online Services and information in Labcorp’s filings with the U.S. Securities and Exchange Commission, the SEC filings control. Nothing in these materials is an offer to sell, or a solicitation of an offer to buy, any securities. References to products or services are for informational purposes, availability may vary by jurisdiction, and such references do not constitute labeling, promotion, or claims outside approved indications.
17. Registration and Passwords
Some Online Services may require you to register and create an Account, or obtain credentials, before you can access certain features. You are responsible for maintaining the confidentiality of your username and password, and for all activity that occurs under your Account. We may restrict access to certain areas to authorized users only, and we may block access to protect the Online Services or users. You agree not to share your credentials or permit any other person to access your Account, except where a feature of the Online Services expressly allows you to authorize another person. We may require identity verification measures, such as multi factor authentication or security prompts, and we may disable or lock an Account to protect you or the Online Services. Subject to applicable law, we may rely on instructions that appear to come from you when a request is authenticated with valid credentials or verification. You are responsible for securing the devices and networks you use to access the Online Services, and for promptly updating your contact information so that you can receive security alerts. We may require you to change your password, or we may suspend access, if we believe your Account has been compromised or is being used in violation of this User Agreement. You agree to notify us immediately of any unauthorized use of your username, password, or Account, or any other suspected security incident involving access to the Online Services through your Account. For information on how to contact us about a suspected compromise, see Section 26. You may be liable for losses incurred by Labcorp or others that result from unauthorized use of your Account arising from your failure to keep your credentials secure and confidential.
18. Operation of the Online Services
Labcorp may, to the extent permitted by law: (a) modify, suspend, or terminate the Online Services, or your access to them, in whole or in part, including for security, technical, or legal reasons, or for a violation of this User Agreement; (b) change, remove, or add features, functionality, or Content; and (c) interrupt or limit the Online Services to perform maintenance, correct errors, or implement changes. We may take these actions with or without notice. For planned maintenance, we will use reasonable efforts to provide advance notice. Continuous availability is not guaranteed. We may impose or change limits on use, for example storage, usage, or rate limits, and we may monitor use to operate, secure, and improve the Online Services. If we suspend or terminate your access for cause, we may also remove or disable access to related Content to protect the Online Services or other users. Nothing in this Section limits our rights under Section 25 (Termination) or our remedies under applicable law.
19. Arbitration and Class Action Waiver
PLEASE READ THE FOLLOWING PARAGRAPHS CAREFULLY BECAUSE THEY REQUIRE YOU AND LABCORP TO ARBITRATE DISPUTES ON AN INDIVIDUAL BASIS AND LIMIT THE MANNER IN WHICH YOU AND LABCORP CAN SEEK RELIEF FROM EACH OTHER.
a. Arbitration Agreement
You and Labcorp mutually agree, to the fullest extent of the law, that any Dispute (defined below) shall be arbitrated and finally decided by binding arbitration administered by the American Arbitration Association (the “AAA”) under its Consumer Arbitration Rules (available at www.adr.org), except as modified below or otherwise mutually agreed to. As used in this Arbitration Agreement, “Dispute” means any dispute, claim, or controversy between us, including any past, currently pending, existing, or future dispute or disagreement, except: (a) claims by employees of Labcorp entities related to the terms or conditions of their employment; (b) claims for personal physical injury or wrongful death or survival claims arising from or in any way related to clinical laboratory services; and (c) claims for unlawful use of copyrights, trademarks, trade names, logos, trade secrets, or patents. You and Labcorp agree that each is giving up, to the fullest extent of the law, any right to have a Dispute resolved in court before a judge or jury.
b. Class Action Waiver
You and Labcorp also mutually agree that, to the fullest extent allowed by law, and except as expressly set out below, each may bring claims against the other only in your or its individual capacity, on an individual basis, and not as a plaintiff or class member in any purported class, collective, non-individual, or representative proceeding. Further, the arbitrator may not join or consolidate more than one person's claims and may not otherwise preside over any form of representative, collective, non-individual, or class proceeding, except as stated below. Nothing in these terms should be read to allow for class or consolidated arbitration of any form. Any claim that all or part of this Class Action Waiver is unenforceable, unconscionable, inapplicable, invalid, void or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator. All disputes with respect to whether any other aspect of this Dispute Resolution provision and its terms is unenforceable, unconscionable, applicable, valid, void or voidable shall be determined exclusively by an arbitrator, and not by any court, except as expressly set out below.
c. Arbitration Procedures
Arbitration uses a neutral arbitrator to decide a dispute (instead of a judge or jury); arbitration allows for more limited discovery than a court case; and the arbitration process and results are subject to limited review by courts. In arbitration, you have the right, at your own expense, to be represented by an attorney of your choosing. Arbitrators can award the same damages and relief that a court could award, but any award or recovery must be consistent with this User Agreement. You and Labcorp also agree that any in-person arbitral hearing will occur in the United States in the same county and state as your residence. Any arbitration under this Section 19 will be confidential, and documents exchanged may not be used or shared outside of the arbitration process without the prior written consent of the parties or as required by law. To the fullest extent of the law, the arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim, and the arbitrator cannot award relief for, or on behalf of, anyone who is not a party to the proceeding. The decision of the arbitrator shall be final and binding only as to the parties to the specific arbitration. The award rendered shall not be used as evidence or create any preclusive effect (including but not limited to the doctrines of claim preclusion, issue preclusion, res judicata, or collateral estoppel) in any other action or proceeding, including any subsequent arbitration, litigation, or other dispute resolution proceeding.
Both you and Labcorp agree that each party may elect, before or within 30 days after arbitration is initiated by either party, to have any claims heard in small claims court on an individual (non-class, non-representative) basis for a dispute within the scope of such small claims court's jurisdiction.
d. Pre-Arbitration Notice and Good Faith Negotiations
Both you and Labcorp agree that, before initiating any arbitration proceeding of any kind with the AAA, each party will notify the other in writing of any dispute so that the parties can attempt in good faith to resolve the dispute informally. The notice must be specific and must: (i) include the sender’s name, street address, telephone number, and email address; (ii) describe the nature and basis of the dispute including, where applicable, any specific date(s) at issue; (iii) identify the amount of money (if any) at issue; and (iv) identify the specific relief sought. The notice must be signed and include the handwritten signature of, as applicable, either you or a Labcorp employee, depending on which party is providing notice. Notice sent by you to Labcorp shall be sent to the following email and street addresses: generalcounsel@labcorp.com and 531 South Spring Street, Law Department, Burlington, NC 27215. Notice sent by Labcorp to you shall be sent to the email and street addresses that you provided to Labcorp. This notice is a requirement and condition precedent to initiating any arbitration proceeding. Compliance with this Pre-Arbitration Notice and Good Faith Negotiations provision is an issue for a court to resolve, not the arbitrator.
If you and Labcorp cannot agree how to resolve the dispute within 60 days after the notice is received by the other party, then either you or Labcorp may, as appropriate and in accordance with this Section 19, commence an arbitration proceeding with a written demand for arbitration that is individual to you and your dispute, including the content set forth above and a handwritten signature. Any limitations period will be tolled from the date the dispute is noticed to the other side until the expiration of this 60-day period.
If the party commencing arbitration is represented by counsel, the written demand for arbitration shall also include counsel’s name, telephone number, mailing address, and email address. Such counsel must sign the demand for arbitration. By signing the demand, counsel certifies to the best of counsel’s knowledge, information, and belief, formed after a reasonable inquiry, that the demand is neither frivolous nor brought for any improper purpose (such as to harass, unnecessarily delay dispute resolution, or needlessly increase the cost of dispute resolution) and that the allegations in the written demand have evidentiary support or will likely have evidentiary support after a reasonable opportunity for further investigation or discovery.
e. Arbitration Fees
The parties’ respective responsibilities to pay any fees and costs of arbitration will be governed by the AAA Consumer Rules (and the applicable fee schedules referenced therein), available at www.adr.org. The parties' good faith negotiation of reasonable fees with the arbitration provider is authorized as needed. Notwithstanding anything to the contrary herein, if the arbitrator determines that your or Labcorp's claim(s) are frivolous, the party bringing the frivolous claim(s) will reimburse the other party for any amounts that other party paid for the arbitration.
f. Federal Arbitration Act
The subject matter hereof affects interstate commerce, and the interpretation and enforceability of this Section 19 will be substantively, procedurally, and exclusively governed by and construed and enforced in accordance with the Federal Arbitration Act, 9 U.S.C. § 1, et seq., to the maximum extent permitted by applicable law, except as modified by this User Agreement.
20. Disclaimer of Warranty; Limitation of Liability; Assumption of Responsibility
THE ONLINE SERVICES, AND ALL CONTENT, MATERIALS, INFORMATION, SOFTWARE, PRODUCTS, TOOLS, FEATURES, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE ONLINE SERVICES, ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, LABCORP AND ITS SUPPLIERS DISCLAIM ALL EXPRESS AND IMPLIED WARRANTIES WITH RESPECT TO THE ONLINE SERVICES AND ALL CONTENT, MATERIALS, INFORMATION, SOFTWARE, PRODUCTS, TOOLS, FEATURES, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE ONLINE SERVICES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. FOR CLARITY, THIS DISCLAIMER ALSO APPLIES TO AI FEATURES OF THE ONLINE SERVICES. YOUR USE OF THE ONLINE SERVICES IS AT YOUR OWN RISK. ACCESS TO THE ONLINE SERVICES MAY BE INTERRUPTED, AND THE CONTENT, MATERIALS, INFORMATION, SOFTWARE, PRODUCTS, TOOLS, FEATURES, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE ONLINE SERVICES, INCLUDING ANY AI-GENERATED OUTPUT, MAY NOT BE ERROR FREE. NONE OF LABCORP, ITS SUPPLIERS, OR ANYONE INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE ONLINE SERVICES, OR ANY CONTENT, MATERIALS, INFORMATION, SOFTWARE, PRODUCTS, TOOLS, FEATURES, OR SERVICES INCLUDED IN OR AVAILABLE THROUGH THE ONLINE SERVICES, WARRANTS THAT THEY ARE ACCURATE, RELIABLE, COMPLETE, USEFUL, OR CORRECT, THAT THE ONLINE SERVICES WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, THAT DEFECTS OR ERRORS WILL BE CORRECTED, OR THAT THE ONLINE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. TO THAT EXTENT, SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
EXCEPT AS REQUIRED BY LAW, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, LABCORP, ITS SUPPLIERS, AND ANYONE INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE ONLINE SERVICES, OR ANY CONTENT, MATERIALS, INFORMATION, SOFTWARE, PRODUCTS, TOOLS, FEATURES, OR SERVICES INCLUDED IN OR AVAILABLE THROUGH THEM, WILL NOT BE LIABLE FOR: (A) DIRECT DAMAGES IN EXCESS OF THE AMOUNTS YOU PAID TO LABCORP, IF ANY, FOR ACCESS TO THE ONLINE SERVICES IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE; OR (B) ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF DATA, LOSS OF PROFITS, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR SUBSTITUTE SERVICES, ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE ONLINE SERVICES. THESE LIMITATIONS APPLY TO ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. TO THAT EXTENT, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU, AND OUR LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW. NOTHING IN THIS SECTION EXCLUDES OR LIMITS LIABILITY WHERE SUCH EXCLUSION OR LIMITATION IS UNENFORCEABLE UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, OR, WHERE REQUIRED BY LAW, PERSONAL INJURY OR DEATH.
YOU UNDERSTAND THAT INFORMATION FOUND THROUGH THE ONLINE SERVICES IS PROVIDED FOR GENERAL EDUCATIONAL PURPOSES ONLY, AND IS NOT MEDICAL OR HEALTH CARE ADVICE, NOR A SUBSTITUTE FOR ADVICE, DIAGNOSIS, OR TREATMENT FROM A QUALIFIED HEALTH CARE PROVIDER. YOU FURTHER UNDERSTAND THAT YOUR USE OF THE ONLINE SERVICES IS YOUR RESPONSIBILITY. LABCORP IS NOT RESPONSIBLE FOR DAMAGES THAT RESULT FROM YOUR MISUSE OF THE ONLINE SERVICES OR YOUR RELIANCE ON INFORMATION OBTAINED THROUGH THE ONLINE SERVICES.
We may offer features identified as beta, preview, pilot, or similar. They are provided for evaluation only, may change or cease at any time, and are provided “as is.”
YOU ACKNOWLEDGE THAT THE LIMITATIONS ABOVE ARE FUNDAMENTAL TO THIS USER AGREEMENT, THAT THE ONLINE SERVICES WOULD NOT BE PROVIDED WITHOUT THEM, AND THAT THESE LIMITATIONS ARE REASONABLE.
TO THE EXTENT THE ONLINE SERVICES LINK TO THIRD PARTY SITES OR RESOURCES, YOUR USE OF THOSE SITES OR RESOURCES IS AT YOUR OWN RISK. WE DO NOT CONTROL, AND WE MAKE NO WARRANTIES ABOUT, THIRD PARTY SITES OR CONTENT. CONTINUOUS AVAILABILITY OF THE ONLINE SERVICES IS NOT GUARANTEED.
21. Indemnification
You agree to indemnify, defend, and hold harmless Labcorp, its affiliates and subsidiaries, its suppliers, and their respective officers, directors, employees, agents, contractors, and representatives, from and against any liability, loss, claim, suit, damage, judgment, and expense, including reasonable attorneys’ fees and costs, arising out of or related to: (a) your User-Provided Content, (b) your use of the Online Services, or (c) your violation of this User Agreement or any rights of a third party, to the extent permitted by law. You will promptly notify Labcorp in writing of any claim subject to this Section, you will cooperate with Labcorp in the defense, and Labcorp may assume the exclusive defense and control of any matter at its expense. You will not settle any claim without Labcorp’s prior written consent, which will not be unreasonably withheld. This indemnity is in addition to, and not in place of, any other indemnities set out in this User Agreement or another agreement with Labcorp. This Section does not require you to indemnify Labcorp for Labcorp’s own gross negligence or willful misconduct, and nothing in this Section limits any rights you may have that cannot be limited under applicable law.
22. Severability
If any provision of this User Agreement is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect to the maximum extent permitted by law. If a provision is held invalid, illegal, or unenforceable in part, it will remain enforceable to the extent not held invalid, illegal, or unenforceable. To the extent permitted by law, the invalid, illegal, or unenforceable provision will be deemed modified to the minimum extent necessary to make it valid and enforceable while preserving, to the greatest extent possible, its original intent and economic effect, and if modification is not possible, the provision will be severed.
23. No Waiver
No waiver by Labcorp of any provision of this User Agreement will be deemed a further or continuing waiver of that provision, and any failure by Labcorp to enforce any right or provision will not constitute a waiver of that right or provision. Any waiver by Labcorp is effective only if it is in writing and signed by an authorized representative of Labcorp. No single or partial exercise of any right will prevent any other or further exercise of that or any other right. The rights and remedies in this User Agreement are cumulative and in addition to any rights and remedies provided by law.
24. Applicable Law
This User Agreement, and all matters relating to your access to or use of the Online Services, are governed by the laws of the State of North Carolina, without regard to its conflict of laws rules, except as stated in Section 19(f) regarding the Federal Arbitration Act. The Uniform Computer Information Transactions Act does not apply to this User Agreement. Except where arbitration applies, any court proceedings related to this User Agreement may be brought in the state or federal courts located in Wake County, North Carolina, and you consent to their jurisdiction and venue.
Labcorp makes no representation that the Online Services or Content are appropriate or available outside the United States, and access from territories where the Online Services or Content are illegal is prohibited. If you access the Online Services from another location, you do so on your own initiative and you are responsible for compliance with local laws.
The Online Services and Content are subject to United States export control and economic sanctions laws, and may also be subject to the export and sanctions laws of other jurisdictions. You represent that you are not located in, and will not access the Online Services from, any country or region that is subject to comprehensive United States sanctions, and that you are not listed on any United States government list of prohibited or restricted parties. You agree not to use, export, re-export, transfer, or provide access to the Online Services or Content in violation of applicable export control or sanctions laws, including any prohibitions on end uses or end users. Labcorp may restrict or terminate access where required by applicable export control or sanctions laws. For information on United States sanctions lists, see the U.S. Department of the Treasury, Office of Foreign Assets Control.
25. Termination
This User Agreement remains in effect until terminated as provided in this Section, and it may be modified as described in Section 8. Labcorp may restrict, suspend, revoke, or terminate your Account, or your access to the Online Services, at any time, with or without notice, including for a violation of this User Agreement, suspected fraud or abuse, security or technical issues, discontinuation of features or services, legal or regulatory requirements, or prolonged inactivity. We may block access, disable credentials, or remove related Content to protect users or the Online Services. Upon termination, your right to access or use the Online Services and any Content ends immediately, and you must stop all use and, if we request it, delete any copies within your control. We may retain or delete information associated with your Account in accordance with our policies and applicable law. Information may be irretrievably deleted. To the extent allowed by law, we are not liable for any suspension or termination of access to the Online Services. If you believe your Account was terminated in error, contact us using the information in Section 26.
Sections that by their nature should survive termination will continue in effect, including ownership, privacy notices, disclaimers, limitations of liability, indemnification, arbitration, applicable law, and this Section.
26. Contact Information
Labcorp is headquartered in Burlington, North Carolina, United States. Our physical address for correspondence relating to this User Agreement is:
Laboratory Corporation of America Holdings
531 S. Spring Street
Burlington, NC 27215
Attn: Law Department
Notwithstanding the foregoing, notices required by Section 19 must be delivered as stated in Section 19(d).
Specific questions and comments should be directed to the appropriate department via our Contact Us page. For privacy rights requests or questions about our privacy practices, please follow the instructions in our Privacy Policies. We will attempt to respond as promptly as practicable, but we cannot guarantee a response or a specific response time. Do not include sensitive personal information, account credentials, or protected health information in emails or web forms.
27. Accessibility
Labcorp is committed to making the Online Services accessible to individuals with disabilities. If you have difficulty accessing any content, please contact us through the Contact Us page so we can assist you.
28. Copyright Complaints; DMCA
Labcorp respects intellectual property rights and will respond to notices of alleged infringement under the Digital Millennium Copyright Act, 17 U.S.C. § 512 (“DMCA”). We terminate, in appropriate circumstances, users who are repeat infringers.
To submit a DMCA notice, send the following to our copyright agent at the address provided below: (1) a physical or electronic signature of the person authorized to act; (2) identification of the copyrighted work claimed to have been infringed; (3) identification of the material claimed to be infringing and information reasonably sufficient to locate it; (4) your contact information; (5) a statement that you have a good-faith belief the use is not authorized; and (6) a statement, under penalty of perjury, that the information is accurate and you are authorized to act.
Copyright Agent: Berrie Goldman, Vice President, Intellectual Property, Laboratory Corporation of America Holdings, 531 S. Spring Street, Burlington, NC 27215; Email: berrie.goldman@labcorp.com; Phone: 336-229-1127.
Counter-notifications may be sent to the same agent and must comply with 17 U.S.C. § 512(g).
29. Third-Party Website Terms
Certain of the Online Services may offer opportunities to visit websites that are not owned by Labcorp and to receive services from third-parties that are not Labcorp affiliates. By requesting such services, you agree that your relationship with those third-parties is governed by the applicable third party’s terms and conditions. Labcorp makes no representations or warranties regarding the third party’s services and you agree that Labcorp has no liability for those services.
30. MyLabcorp Terms
In addition to the terms that apply to all Online Services, the following terms apply to your use of the MyLabcorp Online Services (the “MyLabcorp Services”).
The MyLabcorp Services are provided to individual consumers for personal use. They are not a substitute for professional medical advice or care. See Section 4 for medical disclaimers. Health care providers and health plans may not use the MyLabcorp Services for or on behalf of their patients or members. Do not use the MyLabcorp Services to submit, store, or transmit information that you are not authorized to share, or to seek emergency care. In an emergency, call your local emergency number.
31. Labcorp OnDemand™ Terms
In addition to the terms that apply to all Online Services, the following terms apply to your use of Labcorp OnDemand™ online services (the “OnDemand Services”).
a. Right to Use OnDemand Services
By using OnDemand Services, you confirm that you are a resident of the United States and at least 18 years of age. You warrant and represent that all information you provide is correct, including your state of residence, that you are using OnDemand Services for yourself, and that you will not use OnDemand Services to initiate a lab test request for another person. You agree not to resell OnDemand Services. By initiating testing through OnDemand Services, you request that results be accessible to you and any user linked to your Patient Portal Account, as defined in Section 31. You agree to comply with this User Agreement, all applicable laws, and other applicable Labcorp policies, practices, and notices when using OnDemand Services. Labcorp may block or prevent delivery of any email or other communication to or from OnDemand Services, as part of our efforts to protect OnDemand Services, protect our patients, or prevent a breach of this User Agreement.
b. Physician Order and Availability of Services
OnDemand Services are available only with a physician order and only in the United States where permitted by law. Availability varies by location and may change at any time.
c. Online Physician Order Services
Lab authorization network services are provided by independent professional entities that are not affiliated with Labcorp (collectively, “Providers”). By requesting lab authorization network services and selecting the option to obtain a physician order online, you agree that your relationship with the Providers is independent and is governed by the applicable Provider’s terms and conditions. Labcorp makes no representations or warranties regarding the Providers’ services and disclaims any liability for those services.
d. Payment
For all testing ordered, you must provide a valid credit card number, expiration date, and card security code. If we are unable to charge the full cost of your purchase to the card you provide, we may cancel your order or request an alternate form of payment. Labcorp’s designated payment processor will collect and use your payment information and related personal information to process your payment for the products or services you order. You are responsible for all charges and applicable fees, including delivery charges, taxes, and any fees assessed by your bank.
All testing includes the cost of physician services provided by the independent professional entities. Labcorp may change, suspend, or discontinue any aspect of OnDemand Services at any time without prior notice.
e. Purchase and Refund Policies
Refunds will be considered upon request and are only as set forth in the Labcorp OnDemand Refund Policy, which is incorporated by reference and may include non-refundable administrative or kit fees.
f. Right to Change Terms and Conditions
Content, prices, and availability of products and services are subject to change without notice. Labcorp may revoke any stated offer and correct any errors, inaccuracies, or omissions, including after an order has been submitted and whether the order has been confirmed and your payment has been processed. If your payment has been processed and your order is canceled, Labcorp’s designated payment processor will issue a credit to your card or bank account for the amount charged. Your bank’s policies determine when the credit appears in your account.
g. Reporting of Test Results to Local, State and/or Federal Authorities
You acknowledge and accept that the ordering physician and the laboratory may be required by law or regulation to report your laboratory results to local, state, or federal health authorities. For example, many states require reporting of certain communicable diseases, including sexually transmitted infections and COVID-19, to public health departments. Reportable conditions and reporting timeframes vary by jurisdiction.
h. Retesting
You acknowledge and accept that test results outside of normal limits do occur, and a physician may reorder lab tests for confirmation.
i. Test Results Disclaimer
Your test results may be affected by a variety of factors, including whether you fasted and whether you followed the instructions we provided. These results are intended to provide helpful, actionable information about your state of wellness. These results are not intended to cure, diagnose, or treat any disease or condition. We may provide suggestions and considerations based on third party guidelines, however, they do not replace the advice of your healthcare provider, and you should not start or stop any medical treatment without first speaking with your healthcare provider. Depending on your medical history and your state of health and wellness, your healthcare provider may need to confirm your test results through additional testing before providing you with a diagnosis.
As described in Section 4, the Online Services do not create a doctor–patient relationship with Labcorp. Through OnDemand Services, Labcorp offers laboratory tests with at-home, patient service center, and mobile phlebotomy collection for general wellness monitoring. Our test results provide personalized information and are meant only for wellness purposes. They are not intended to diagnose or treat any disease or medical condition and are not a substitute for professional medical advice or clinically-guided treatment. We recommend that you seek the advice of a physician or other qualified health care provider with any questions about your laboratory test results, a medical condition, or other health-related issues. You should not make changes to your treatment plan, including changes in medicine, diet, or exercise, without first talking to your healthcare provider. Labcorp does not have a doctor-patient relationship with you, and it does not have access to the complete medical history or physical examination that would be necessary for a diagnosis and a comprehensive treatment plan. Neither you nor your physician should rely solely on this guidance. Release timing for results may vary, and in some states results may be held for a period of time to comply with applicable law. Program-specific or jurisdiction-specific rules may modify certain procedures and timelines, including those for public-health programs. Any such rules posted within OnDemand Services will control for those offerings.
j. Subscriptions
Certain Labcorp OnDemand offerings may be provided on a subscription basis. Those subscriptions are governed by the Labcorp OnDemand Subscription User Agreement, which is incorporated by reference. That agreement describes renewal and cancellation rules, including the requirement that cancellations occur by 4:00 p.m. Eastern Time on the business day preceding the scheduled collection date, test validity periods, and non-refundable administrative fees for shipped kits and rescheduling. In the event of a conflict, the Subscription User Agreement controls for subscribed services.
32. Labcorp Patient Portal Terms
In addition to the terms that apply to all Online Services, the following terms apply to your use of the Labcorp Patient Portal online services (the “Patient Portal”).
a. Description of the Patient Portal
Labcorp provides the Patient Portal so you can store, access, and manage Labcorp-generated, issued, or reported laboratory test results, and use additional features within the account you create through the Patient Portal (your “Patient Portal Account”). Through the Patient Portal, you can authorize others to access information stored in your Patient Portal Account. The information stored in your Patient Portal Account is not intended to be, and should not be used for, diagnosis or treatment purposes. Such information may not always be accurate or up-to-date.
b. Right to Use the Patient Portal
By using the Patient Portal, you confirm that you are a resident of the United States, Puerto Rico, or the Virgin Islands, and are at least 18 years of age. You agree to comply with this User Agreement, all applicable laws, and other Labcorp policies, practices, and notices when using the Patient Portal. Labcorp may block or prevent delivery of any email or other communication to or from the Patient Portal to protect the service, protect our patients, or prevent a breach of this User Agreement. Labcorp may, in its discretion, suspend or terminate your Patient Portal Account and deny access to all or part of the Patient Portal to you and to any person you have authorized or designated.
c. Sharing Information and Co-Custodians
You may authorize another person (such as a family member) to access your laboratory test results through the Patient Portal. As a convenience, you can also authorize another person to access other health related information about you stored in the Patient Portal. Such authorization must follow the authorized representative appointment processes adopted by Labcorp. When you grant access, those persons may use, disclose, reproduce, distribute, share, display, or transmit that information, including communicating it to others. If you do not want others to have this ability, you should not provide others with access to information stored in your Patient Portal Account.
You will also have the ability to designate others as co-custodians of your Patient Portal Account. Co-custodians will have access to all information stored in your Patient Portal Account, including your laboratory test results, and they may have administrative rights with respect to your Patient Portal Account. These rights may include adding or deleting information in your Patient Portal Account, sharing your information, including your laboratory test results, with others, and restricting access to your Patient Portal Account, including preventing you from accessing it. Thus, you should designate another person as a co-custodian of your Patient Portal Account only if you would like to share all the information stored in your Patient Portal Account with that person and you trust that person to exercise administrative control over your Patient Portal Account. You are responsible for maintaining the confidentiality of your Patient Portal login ID and password, and for all use of your login ID, password, or Patient Portal Account, whether by you or any other person, and you agree to notify Labcorp promptly of any unauthorized access.
d. Accessing the Information of Others
Through your use of the Patient Portal, you may be given access to another person's health-related information (including their laboratory test results). Others may ask to share their information with you, or designate you as a co-custodian of their Patient Portal Account. You may also request access to another person's information, such as a minor child, for whom you have a legal right of access. If you are given access to another person's health-related or other information (including their laboratory test results), you agree that you will only access such information to the extent you have permission or legal authority to do so. You further agree that you will not use, disclose, reproduce, distribute, share, display, or transmit that information in a way that infringes the privacy or other rights of another person.
e. Disclaimer of Liability; Limitation of Your Right to Sue Us for Damages
Because you control the extent to which information in your Patient Portal Account is shared, Labcorp assumes no liability for how that information is used or disclosed once it has been stored on the Patient Portal, to the extent permitted by law. Labcorp is not liable for actions taken by persons to whom you have provided access or whom you have designated as co-custodians, including any further use or disclosure of your information, to the extent permitted by law. You agree to hold Labcorp harmless from actions, claims, or damages that result from use or misuse of the Patient Portal, or from use or disclosure of information stored in or accessed through your Patient Portal Account, to the extent permitted by law.
f. Data
The Patient Portal is a private network operated by Labcorp for your convenience. It has been designed so that you may manage certain personal and health-related information stored in your Patient Portal Account. The laboratory test results released into your Patient Portal Account may not be a complete record of tests you have had at Labcorp, of all information we have about you in our systems, or of tests performed by other facilities or labs. Labcorp releases laboratory test results into your Patient Portal Account based on demographic information in our systems that is submitted by you, your physician, other providers, or persons to whom you have granted custodial rights. There may be a delay before certain laboratory test results are released into your Patient Portal Account, and in some jurisdictions release times are set by law.
g. Preserving Data
You are solely responsible for backing up data that you store on the Patient Portal, and data stored within the Patient Portal may become unavailable to you at any time. Labcorp is not responsible for and accepts no liability resulting from the unavailability of your data within the Patient Portal.