Web COC FAQ
Web COC FAQ

General

Q: What is Web COC (chain-of-custody)?
A:
LabCorp's Web COC is an innovative drug testing specimen collection tool that guides the collector through each step of the collection process to produce a nonregulated COC form on site.

Web COC is the specimen collection application within the LabCorp Solutions Web Tools suite of Web-based drug testing program management tools.

Q: What computer skills are needed to use Web COC?
A:
Web COC is a user-friendly application that requires only a basic understanding of how to navigate through a Web browser.

The LabCorp Solutions Web Tools suite of applications includes basic user instructions on each page to assist with navigation.

Q: What does Web COC do for my company?
A:
Web COC may reduce the space required to store COC forms since only one type of paper is required for nonregulated urine, hair, oral fluid, and rapid drug test collections.

The LabCorp Solutions applications' online data access capabilities can reduce the time your staff spends on the telephone processing requests for collection status and COC form copies.

The Web COC rapid test collection feature enables you to provide customers with electronic rapid test results within minutes.

Q: How will Web COC affect the collection billing process with LabCorp?
A: 
Use of LabCorp's Web COC application enhances the AutoPay system for collection fee payment.

Web COC assures that LabCorp receives the collection site data necessary to process collection payments.

The Web COC application indicates which specimen collections are processed through LabCorp's AutoPay system.

Q: Can Web COC be used for all drug screen collections?
A:
No, the Web COC system can be used for nonregulated urine, hair, blood, oral fluid, and rapid test drug screen collections.

Q: How does the collector access Web COC?
A:
Web COC is accessible on the Internet by clicking here.

Web COC may be accessed through an icon on your PC desktop.

Each specimen collector is set up individually with a unique user name and password.

The collector may access LabCorp Solutions Web COC from any location that is Internet-enabled.

Q: How does Web COC save the collector time?
A:
The Web COC collection application eliminates time spent locating, ordering, and stocking preprinted nonregulated COC forms.

LabCorp Solutions and Web COC reduce the need for customers and the laboratory to call collectors for COC copies, specimen collection status, and incomplete COC form correction documentation.

User Access Management

Q: What is the process for registering new users?
A: 
Access the LabCorp Solutions Specimen Collector registration form by clicking here.

Submit completed and signed registration forms to LabCorp occupational testing services Customer Care by faxing to 919-481-5444, or e-mail the PDF to registerLCS@LabCorp.com

Q: What is the turnaround time on new user registrations?
A:
 
Generally within one business day from time of receipt.


Q: What is the process for removing specimen collector access?
A: 
An authorized company representative may submit a signed request to remove a specimen collector's access.

Submit requests to LabCorp occupational testing services Customer Care by faxing to 919-481-5444, or e-mail registerLCS@LabCorp.com.

Web COC Supplies

Q: How do I order Web COC paper that includes the tamper-evident seals?
A:
Contact LabCorp at 800-833-3984, option 2 or OTSSupplies@labcorp.com.


Q: Should our site keep multi-part, preprinted COC forms on hand?
A:
Yes, regulated drug tests will still require a multi-part, pre-printed COC form.

Troubleshooting

Q: What should I do if the tamperevident bar code seals do not print clearly and in proper alignment?
A:
Reprint the form following the instructions below to ensure proper alignment.

While the Adobe COC image is displayed on your screen, select File and Print from the top menu bar. Then select Page Handling and set Page Scaling to None. Also, check the Print as Image box.


Q: What will occur if a donor arrives after the collection expiration date?
A:
The donor test order will not appear in the Web COC application

The employer will need to modify the donor test order by entering an expiration date in the future.

An authorized employer representative may request that the collector perform Donor Registration & Immediate Collection through Web COC. In this case, the collector should record the authorizer's name in the COC Remarks section.


Q: Does LabCorp Solutions assign a “default” collection expiration date?
A:
Yes, the default expiration time frame is 14 days from the donor registration entry date.

System Requirements

Q: What equipment does Web COC require?
A:

Minimum

  • Microsoft Internet Explorer v6.0
  • Adobe Acrobat Reader v6.0
  • Laser printer
  • Internet connection

Recommended

  • Microsoft Internet Explorer 6.0 with security patches and 128 bit encryption
  • Adobe Acrobat Reader v6.0 or Adobe Acrobat v6.0
  • HP 6P or HP2550 laser printer
  • High-speed Internet connection (DSL, cable, or T1)


Q: What should I do if I am unable to access the Web COC application?
A:
Maintain a two-day supply of blank multi-part 590P COC forms on hand to use in emergency situations.


Q: Does Web COC use an electronic signature?
A:
 No, at this time Web COC requires hand signatures from the donor and the collector on the printed COC copies.


Q: What number do I call for LabCorp Solutions Web COC technical assistance?
A: 
800-833-3984, extension 5380