QUESTIONS & ANSWERS
Labcorp’s Dr. Brian Caveney conducted a fireside chat with Dr. Peter Meacher of Callen-Lorde Community Health Center.
Brian Caveney, MD
Chief Medical Officer and President, Labcorp Diagnostics
Peter Meacher, MD
Chief Medical Officer, Callen-Lorde Community Health Center
Dr. Caveney: As most people will remember, the Greater New York City area was absolutely the epicenter of the pandemic, not just of America, but of the whole world in the very early days of March, April 2020. What was it like working with your clinicians and staff taking care of these scared patients?
Dr. Caveney: Are there any specific issues that are different in the LGBT community surrounding COVID: the likelihood of being tested or the panoply of symptoms that they experienced, or any other clinical manifestations that your teams had to think through in addition to the standard COVID treatment protocols?
Dr. Caveney: It’s a safe environment. The staff is both culturally competent [and] clinically competent for the different clinical situations that arise. At Labcorp, we try to train all of our staff who are patient-facing to be culturally competent. But you’re right, we can’t control who else is in the waiting room at that particular time and want to make sure that we have a safe and inviting environment for patients.
“… we were one of the first FQHCs, I believe possibly the first in the city, to get any testing back in March , and that was through Labcorp.” – Dr. Peter Meacher
Dr. Caveney: When a vaccine became available, how did you make those decisions for your patients? It’s incredibly difficult to make triage decisions when you have limited resources.
Dr. Caveney: If one of your patients needed non-COVID standard lab testing, were you able to order that during a virtual healthcare visit, and then be able to close the loop, if you will, and then take care of your patient, change clinical management, whatever needed to be done treatment-wise based on the results?