Patient Bill Pay
For your convenience, LabCorp offers you the ability to complete a number of tasks online, from both your desktop computer or mobile device:
- Pay a bill online
- Update insurance information
- Send a secure email to LabCorp billing department
It is important to have your laboratory bill available. You will need the Invoice # (Factura) from your bill to make online payments or update your billing information. If you do not have an invoice number, please call billing customer service at 800-845-6167.
Understanding My Bill: To see a sample patient invoice, including detailed explanations, click here.
What methods of payment does LabCorp accept?
If you receive a bill from LabCorp, you may make a payment using one of the following methods:
- Website: Visit the Bill Pay section, available 24 hours a day, 7 days a week.
- Toll-free telephone number: Call the automated voice response system at 800-845-6167, available 24 hours a day, 7 days a week.
- Mail: Send your payment to the address shown on your bill.
- Patient service centers: You may make payments in person at any of our patient service centers.
Cash, money orders, personal checks, and all major credit cards are acceptable forms of payment. Please remember to attach the stub from your bill when mailing in your payment. If paying by check, include your 8-digit invoice number on the check.
Does LabCorp offer alternate payment programs?
I have health insurance. Will LabCorp file the claim? How does billing work with insurance?
LabCorp will file claims directly to Medicare, Medicaid, and many insurance companies and managed care plans. Before you have lab tests performed, please make sure:
- Your insurance information is up to date.
- LabCorp is a contracted laboratory for your insurance company. Contact your insurance company for information.
Once your insurer has processed your claim, you will receive an Explanation of Benefits (EOB) from your insurer informing you of the amount it will pay for your laboratory services.
- The EOB is not a bill, but it may indicate that a balance remains which is your responsibility. That balance may include your copayment, deductible, or other costs outlined in your terms of coverage. If you have a question about your EOB or your terms of coverage, contact your insurance company.
- Your insurer will inform LabCorp about any balance you owe, and we will send you a bill for that amount.
How can patients participate in the LabAccess Partnership program?
Patients must present their test request paperwork at a LabCorp patient service center for specimen collection. To take advantage of the LabAccess Partnership (LAP) program, patients must pay the discounted fees of the ordered laboratory tests in full at the time of service. Patients with unpaid laboratory charges will not be eligible for the program until overdue balances are satisfied.